Refund & Cancellation Policy

Please try before you buy. Our free samples and the free book My First Pop! let you check that Colorpop works on your child's device and that your child enjoys it, before you pay anything.

1. Digital books: all sales are final

• A digital book is delivered the moment your payment succeeds: it is added to your account and can be opened, played and saved for offline use straight away. Because the full content is delivered instantly and cannot be returned, all purchases of digital books are final and non-refundable.
• We do not give refunds or cancellations for:
  • change of mind, or buying the wrong book;
  • a book that has been opened, played or saved for offline use, for example during a trip or a flight;
  • your child losing interest, or the book not being what you expected (please use the free samples first);
  • problems caused by your own device, browser, settings, storage or internet connection, or by not following the offline guide;
  • not having used the book.

2. The only cases where we refund a digital book

• Charged twice for the same book: we refund the extra payment.
• Charged but not delivered: the money left your account but the book did not appear in your account within 24 hours, and we cannot add it after you tell us.
• A fault on our side: the book does not work because of a technical problem in Colorpop itself (not your device or connection), you report it within 7 days of purchase, and we cannot fix it within 7 days of your report. We may ask for screenshots or details to check the problem.

When a refund is approved, the book is removed from your account and from every device, including copies saved for offline use.

To report one of these problems, email colorpoplab@gmail.com within the time above, with your order number (from your receipt email) and a short description.

3. Payment disputes and misuse

• If you have a problem with a payment, please write to us first: most issues are solved within a day.
• If a chargeback or payment dispute is raised for a book that was delivered, we will share the delivery and account records with the bank or payment provider, and access to the book may be suspended while the dispute is open.
• We may refuse requests, and close accounts, where we see repeated buying and refund or dispute requests.

4. Printed comics and physical products

• Cancellation: you can cancel a physical order for a full refund only before it is dispatched. Once dispatched, it cannot be cancelled.
• Damaged, defective or wrong item: tell us within 48 hours of delivery, with clear photos of the item and the outer packaging (an unboxing video helps). After checking, we send a free replacement, or a refund if a replacement is not available.
• Not delivered: if your order has not arrived within 15 working days of dispatch, contact us and we will trace it, resend it, or refund you.
• We do not accept returns of printed items for change of mind.

5. How approved refunds are paid

Approved refunds go back only to the original payment method (UPI, card, net banking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank usually credits it within 5 to 7 working days.

This policy does not take away any rights you have under Indian consumer law.

6. Contact

Colorpop, Nandakumar, Purba Medinipur, West Bengal – 721632
Email: colorpoplab@gmail.com  ·  Phone: +91 84337 99317  ·  Monday to Saturday, 10 am to 6 pm IST